Case studiesFieldKit
Support grounded in your knowledge
A self-hosted support platform that connects answers to approved sources and puts staff in control of replies.
A SparkTales product · Open-source support
- Approved knowledge
- Cited answers
- Staff review
The challenge
A useful support answer needs to reflect a team’s actual knowledge. Staff also need a clear way to review replies and decide when an account action is appropriate.
What we built
FieldKit is an open-source, self-hosted AI support platform. Teams can run a help centre, embedded chat and customer portal with a staff inbox, or add an agent to an existing Zendesk operation.
Answers draw on approved knowledge and include citations. Teams can choose their own model provider and use a visual workflow editor to configure how support is handled.
Staff remain in control
Replies start out needing staff review, and account changes require approval. The staff inbox puts the drafted answer, its sources and the human decision together, making review part of the support experience.
